Service OS
Master Your Service Ecosystem: From Procurement to Project Completion, Gain Unprecedented Control and Efficiency.
Client & Contract Management
- Customer Database With History
- Service Agreements & Contracts
- SLA (Service Level Agreement) Tracking
- Renewal & Expiry Alerts
Project & Task Management
- Project Creation, Milestones & Deliverables
- KPI, Task Allocation & Progress Tracking
- Gantt/Timeline View
- Billable Vs. Non-Billable Hours
Customer Relationship Management (CRM)
- Lead - Opportunity - Client Conversion
- Follow-Up Reminders & Client Communication
- Service Feedback & Rating System
- Loyalty / Retention Tracking
Service Ticketing / Help desk
- Ticket Creation & Tracking (Internal/External)
- Multi-Channel Support (Email, Phone, Chat, Portal)
- Knowledge Base / FAQ Management
Billing & Invoicing
- Service-Wise Billing
- Recurring Billing
- Expense Tracking
Workforce & Resource Management
- Employee Assignment To Services/Projects
- Time Sheets & Activity Logs
- Overtime & Shift Scheduling
OTHER SERVICES
- Consultancy & Advisory Services
- Manual, Guidelines and Strategy Development
- Training & Capacity Building Services
- Pay-scale and Salary Review Services
- Organizational Capacity Assessment
- Project Proposal Writing Service
- Baseline Survey
- Feasibility Study
- Project Evaluation
- Due Diligence
- Internal Audit Services
- BPO Services
FAQ
Most frequent questions and answers
Our Service OS is an integrated software platform designed to manage all core operational aspects of businesses that deliver services, particularly those involving projects, inventory, and procurement. It’s ideal for companies in fields like maintenance and repair, installation services, project-based services, and businesses managing physical goods alongside their services.
Our platform is built with seamless integration at its core. Data flows smoothly between modules, so customer information from the CRM can automatically populate project details, and inventory levels are updated in real-time based on procurement and project usage, providing a unified view of your operations.
While our current feature set focuses on broader operational management (Procurement, CRM, etc.), the Project Management module can be adapted for scheduling and task assignment for service teams. We are continuously developing and may include more dedicated field service features in the future. Please discuss your specific needs with our team.
Our Procurement module allows you to manage vendors, track purchase orders, analyze spending patterns, and potentially negotiate better rates, giving you greater control over your acquisition costs and improving your bottom line.
Yes, our Service OS is designed to be scalable. As your business grows and your needs evolve, the platform can adapt to handle increased data volumes, users, and more complex workflows.